L’ITALIA AVREBBE MOLTISSIMO DA IMPARARE DAL CONFRONTO CON LE ESPERIENZE DEGLI ALTRI PAESI EUROPEI SUL TERRENO DEI SERVIZI PER L’IMPIEGO, MA SOPRATTUTTO DALL’IMPEGNO AD ALLINEARE LO STANDARD DI EFFICIENZA DEI PROPRI SERVIZI ALLO STANDARD DEGLI ALTRI PAESI MAGGIORI

Analytical paper redatto da Alex Nunn, Policy Research Institute and Head of Politics and Applied Global Ethics Leeds Metropolitan University, per la Commissione Europea, luglio 2012 – Si segnala particolarmente la tabella n. 3, alle pagine 21 e 22, dalle quali risulta che l’Italia è l’unico grande Paese europeo (insieme a Malta, Romania e Slovacchia) incapace di fornire alcun indice di performance dei propri servizi pubblici per l’impiego: così stando le cose, non può stupire che i risultati complessivi del programma Youth Guarantee siano siano gravemente deludenti .

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There is a wide variety of practice in European PES in institutional design, services provided, welfare and unemployment benefit regimes and welfare spending. Some PES are responsible only for labour market services to the unemployed, while others are also responsible for the administration of unemployment and other welfare benefits, services to employers and occupational or worker licensing.
Despite this variation, recent years have seen the increasing adoption of ‘activation’ as an approach to delivering labour market services and the use of performance management or Management By Objectives (MBO) as a management practice. The use of performance management has become more critical and widespread as PES resources have become more limited and there is a resulting increasing emphasis on demonstrating the impact of PES interventions as well as value for money. This report considers the variety of practice across EU Member States and makes suggestions about how all EU PES might learn from one another to strengthen their own practice, specifically in relation to labour market services to jobseekers. It incorporates a review of the research evidence on performance management in EU PES and draws out the practical implications of these approaches for the EU, policy makers, senior PES officials and employment counsellors.

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